How Can We Help You?
At Jinteng Inc, we’re committed to providing you with an exceptional shopping experience. If you need any assistance, whether it’s about your order, products, or general inquiries, we’re here to help!
Here’s how we can assist you:
Frequently Asked Questions (FAQ)
Before reaching out, take a moment to check our FAQ page where we answer the most common questions about our products, shipping, returns, and more. You might just find the answer you’re looking for!
Order Support
Track Your Order:
Want to know the status of your order? Simply visit the “Order Tracking” section of our website and enter your order number to get the latest updates.Order Issues:
If there’s a problem with your order (like incorrect items or delivery issues), please contact us immediately so we can resolve it as quickly as possible.
Product Inquiries
Sizing and Fit:
Not sure about the sizing or fit of a product? We’ve got a detailed sizing guide on each product page to help you make the right choice. If you’re still unsure, our customer support team is ready to assist you in finding the perfect fit.Product Availability:
Interested in a sold-out item? Reach out to us, and we’ll let you know if we’re getting it back in stock or help you find a similar item you’ll love!
Returns & Exchanges
If you’re not completely satisfied with your purchase, we offer a straightforward return and exchange policy.
How to Return:
Please visit our Returns & Exchanges page for easy steps on how to return your item.Exchange Options:
Prefer an exchange instead of a return? We’ll guide you through the process to ensure you get exactly what you want.
General Inquiries
If you have any other questions, suggestions, or just want to chat, we’re always here! Your feedback is important to us and helps us improve our service.
How to Reach Us
If you couldn’t find the answer you were looking for, don’t worry! Our customer service team is just a click or call away.
📧 Email Us:
support@jintenginc.shop
We respond to emails as quickly as possible and will do our best to resolve your concerns promptly.
📞 Call Us:
+1 (510) 466-7843
If you prefer to speak to someone directly, give us a call, and our friendly team will assist you with anything you need.